Returns & Exchanges Policy

At Heybike, we want you to be fully satisfied with your ride. If you are not completely happy with your purchase, you can return your e-bike or accessories within 30 days of delivery in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Ride

  Securely place the item in its original packaging, ensuring all components, manuals, and chargers are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the provided shipping label to the box and drop it off at the designated carrier location or schedule a pickup.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item for quality assurance, we will process your refund to the original payment method within 7-10 business days.